According to a recent IT support services report by Rackspace, businesses lose at least five hours per week due to technical problems. Fortunately, qualified IT services providers in Orange County help to tackle these problems to reduce downtime. Outsourcing IT support to a reliable IT consulting company in Orange County guarantees you proactive maintenance of your business technology.
If you run your organization with a limited IT team, you might excel in tackling operational issues with your infrastructure, which fall under tier 0, 1, and 2. However, you’ll struggle with tier 3 and 4 technical problems.
Here’s why outsourcing your IT function to a dedicated IT support company is the savvy option:
IT services providers in Orange County are legally bound by service level agreements (SLAs), which implies that your contract with them provides for the timely response to technical problems. Thus, in the event of an issue with your IT systems, you’ll have fast remediation of the problem so you can resume operations in the least time possible.
Besides, they have highly qualified personnel, and with their experience, they’ll know the solution to the problems and will help you maintain the quality of service. For instance, the SLAs provide for the specific time a server crash will be resolved. With their financial and technical resources, the resolution of problems takes a limited span of time.
Also, the SLAs guarantee that you’ve IT support round the clock or within your specific work hours.
Hardware Service Contracts
Although IT support services are popular for the maintenance of computer networks, you can extend your contract to include hardware warranties. This implies that your support provider will maintain and replace broken parts, whether they break down due to mechanical failure or natural disasters.
Adding hardware warranties to your contract streamlines technical support, instead of waiting for the manufacturer’s customer service line, which is time-consuming, with extra administrative work.
Whether your specialty is food processing or financial accounting, you can’t realize your business goals without the components of information technology. Luckily, with a reliable IT support company, you’ll be able to align your infrastructure to enable your work processes and the delivery of service.
Also, you’ll have the muscle to develop new methods to execute your processes, earn a higher return on investment, and gain a competitive advantage over other businesses.
At Technijian Corporation, we’re a trustworthy IT services provider in Orange County. We help businesses leverage business technology to boost their productivity. Contact us to learn how we can help you.