6 Reasons to Switch to Business VoIP Services
Businesses moving to the cloud is the new normal today. And it’s all for a good cause as it levels the ground for everyone, bolsters security, cuts of operation, and maximizes the company’s bottom line. However, when you mention cloud computing, most people relate it to IT support, which is accurate.
But did you know that the cloud accommodates other business functions like telecommunications as well? You’ve probably heard about Voice over Internet Protocol, VoIP services, right? But if not, don’t worry; we made this post for you!
VoIP is a technology that facilitates the making of phone calls over an internet connection. Thanks to the rise of broadband, VoIP has established itself as the no.1 telecommunication solution for businesses that value quality, cost-efficiency, and convenience. The technology works by turning your voice into a digital signal through the internet. Thus, you don’t need an actual phone to make a voice call; instead, you can use VoIP phones, phone adapters, or computers.
This section will cover the top six reasons why your business should consider adopting this ingenious technology for your telecommunication needs. So let’s get started!
Why Should Your Business Switch to VoIP Services?
There are many reasons to use VoIP over conventional phone services. Here are the six core benefits your business can reap from jumping ship to a VoIP call center phone system:
If you’re planning to switch to VoIP call center phone service and worry about the cost, you shouldn’t be because it’s much cheaper than the traditional landlines. Why so? Unlike analog phone systems, VoIP leverages an existing internet network instead of acquiring, setting up, and maintaining standalone systems and hardware.
How else do VoIP business phone systems save on costs? For starters, it packages all your telecommunication needs, which typically minimizes phone bills. If you’re using VoIP, you no longer have to seek separate services for your office, data, or mobile services as they’re all handled over the internet.
What’s more, you no longer have to stress about IT and support burdens. Your VoIP service provider takes care of the management and maintenance of the network, software, and hardware.
And another thing, VoIP enables your business to increase ROI, thanks to its efficient payment plans. Unlike the traditional phone systems, whose rates depend on data limits or times of the day, VoIP charges monthly on a per-user basis. Plus, VoIP services aren’t restricted to particular countries, IP addresses, or phone lines. This enables employees to keep in touch with their colleagues and clients from anywhere without costing the company additional charges due to long-distance travel.
Better Features and Functionalities
Besides providing the basic voice telephony for your business, VoIP also comes with a host of other useful features and functionalities meant to enhance customer relationship management. The technology offers all the analog landline phone system features, including voice recording, caller ID, and voicemail.
But wait, it doesn’t stop there; VoIP also includes exclusive features and capabilities that your business can’t afford to miss. We sampled four of the best features below:
- Virtual receptionist. Also called virtual assistant, VA, this is an automated feature in a VoIP phone system that answers phone calls, responds to messages, directs calls, and performs tons of other useful activities as included in the VoIP package. With a virtual receptionist, your business can effortlessly resolve customer issues that don’t need human intervention.
- Automatic call forwarding. The feature does an excellent job directing calls from the VoIP line to another line of your preference. It comes in handy when you’re on the road or working on the field, and you want to have the office calls directed to your cell phone. And it works the other way too; say you’re in an important meeting, you can automatically direct calls coming to your phone to the receptionist.
- 3-digit dialing. How cool is it if you can only dial three digits to call a specific number in case of an emergency? That’s what this feature is about; it lets you program numbers you consider essential, giving you faster and hassle-free access to them if something urgent comes up.
- Voicemail to email. As the name implies, this feature automatically creates an audio file of a voicemail and forwards it to your email. The inspiration is to make it effortless to access the message anywhere, even if you don’t have your voicemail line.
Every business has its peaks and troughs, wouldn’t you agree? When the demand for your products or services booms, you need to stay alert on the orders, communicate internally to streamline the production and address customer queries. That means you must increase your communication needs and services to attend to everyone. Consequently, when the demand drops, you no longer have as many phones ringing as before, and your call center may not be so busy.
Here’s the point; with the traditional landline phone system, you’d have to acquire additional hardware and equipment to accommodate the sudden increase in telecommunication needs or overall business growth. That’s a massive expense at your end, and the disappointing part is that the additional equipment and software would be sitting idle when the demand drops, impacting your ROI.
VoIP phone system is the game-changer when it comes to supporting your company’s growth and changes in demand, thanks to its optimal flexibility. For instance, if your business grows and you need to start making/receiving more calls or other communications forms, you can actualize that by merely informing your cloud vendor to upscale your package.
This time, you won’t spend on extra hardware and equipment acquisition or maintenance. Likewise, when your communication needs drop, your vendor can simply downscale your VoIP service without causing any interference.
Enhanced Data Security
In an era synonymous with cybersecurity threats, with businesses being among the top targets by cybercriminals, data security is a must. In particular, telecommunication scams have been on the rise over the past few years, costing companies at least $32.7 billion annually. Fortunately, VoIP is here to help keep hackers and data thieves at bay.
VoIP phone system leverages information security technologies such as end-to-end encryption, cloud access control, behavioral analytics, and identity management to detect and correct any data irregularities. And the best part? You don’t need to stress yourself with conducting security audits. That’s your VoIP vendor’s responsibility to continually monitor your network and signal you immediately they detect any security concerns.
However, be keen on who you entrust with providing your business VoIP services; not all of them have the expertise to provide data security. Here are some of the questions you want to seek answers for before contracting a vendor:
- Are they accredited as per the industry standards?
- How many information security centers do they have?
- Do they offer systems status updates?
- What’s their uptime?
Customized and Better Customer Support
Today, customer experience is as critical to the business as the price or product quality. Customers usually expect more personalized and omnichannel support when interacting with brands. And VoIP makes this easier than ever.
For instance, thanks to VoIP smart call routing feature, customer interactions have never been easier and more enjoyable. The system automatically directs customer inquiries to the right representative, meaning customers receive accurate feedback without waiting for too long.
Also, VoIP integrates with your customer relationship management, CRM system. This integration facilitates the collection of customer data across all online channels they’re using, e.g., websites, social media, email, etc. Afterward, you can use that data set to map their buyer journey and even create accurate customer profiles for your online marketing campaigns.
Here’s the exciting part; when a customer calls, your VoIP service pulls their caller ID from your CRM system, displaying it on the pop-up screen. That enables the representatives to know who they’re talking to, hence provide more customized customer support based on their specific needs.
Elevated Workplace Mobility
The workforce no longer has to rely on centralized communication systems to tune in to meetings and communicate with clients. VoIP makes it incredibly hassle-free to conduct business communication and interactions with the VoIP app for desktop and mobile devices.
Thanks to the VoIP app, employees can easily manage their calls remotely, attend meetings, or refer callers to in-house call agents without cutting the call. VoIP also offers strategic communication suites like group chats, screen sharing, teleconferencing, and call switches. That enables remote staff to collaborate and share thoughts on various projects no matter their current location.
More so, as the pandemic persists, VoIP telephony presents a convenient and secure way to switch to a remote working setup to minimize business expenses. If you have staff who can work from home and still keep the business operational, you can leverage this technology to optimize communication without compromising your data security.
VoIP is the telecommunications technology that you need to minimize business expenses, enhance employee collaboration, bolster data security, improve customer experience, among other benefits. If that’s not motivation enough to switch to business VoIP services, then what else is?
Technijian is an IT company that takes pride in helping businesses unlock more opportunities and prevent cyberattacks with our first-class IT services and support. If you’re a business owner within LA and Orange County looking for unparalleled voice services, we’ve got you covered. Schedule a free consultation with experts today for a comprehensive review of your specific telecommunication needs.