Business VoIP & Unified Communications
in Southern California

Technijian offers three VoIP tiers: Business VoIP ($25-35/user/month) includes 3CX cloud phone system, desk phones, softphones, mobile app, auto-attendant, voicemail-to-email, and full deployment. UCaaS Professional ($35-55/user/month) adds video conferencing, CRM integration, team messaging, call recording, and multi-site unified dialing. Enterprise/CCaaS (custom pricing) adds contact center features, SD-WAN, HIPAA compliance, and AI call summaries. All plans include network assessment, QoS configuration, number porting, staff training, and ongoing support by your Technijian Pod team. Call (949) 379-8500 for a quote.

Yes — legacy PBX replacement is one of our most common VoIP projects. We migrate from any legacy system including Avaya IP Office, Mitel MiVoice, Shoretel (now Mitel), NEC, Panasonic, and Cisco CallManager. The process includes: network assessment to verify VoIP readiness, call flow design matching your current functionality, number porting (you keep all existing phone numbers), phased deployment with parallel running (old + new live simultaneously), hands-on staff training, and clean cutover. Most replacements complete in 2-4 weeks with zero downtime.

We’re a certified 3CX partner and recommend 3CX for most Southern California businesses. 3CX offers the best balance of features, flexibility, and cost — including built-in video conferencing, WhatsApp integration, live chat, CRM connectivity, and mobile/desktop apps — at 40-60% less than RingCentral or Zoom Phone. For organizations already invested in Microsoft 365, we also deploy Microsoft Teams Phone via Direct Routing. We’re platform-agnostic and will recommend the right solution for your needs — not the one that pays us the highest commission.

Yes — this is our critical differentiator. Most phone vendors sell you phones and walk away. When call quality is bad, they blame your network. When your IT company gets the complaint, they blame the phones. Nobody fixes it. Technijian manages BOTH your phones AND your network. We deploy QoS policies on your switches to prioritize voice traffic, configure SD-WAN for multi-site voice with automatic ISP failover, test for jitter, latency, and packet loss, and optimize your entire infrastructure for crystal-clear calls. If your call quality is bad, we can’t blame anyone but ourselves — so we fix it.

Yes. We configure HIPAA-compliant VoIP including: TLS/SRTP voice encryption for all calls, BAA-covered platforms (3CX with HIPAA deployment or Microsoft Teams with BAA), call recording with role-based access controls, audit logging for compliance evidence, HIPAA-secure fax-to-email, patient callback systems, and after-hours routing to HIPAA-compliant answering services. Our HIPAA VoIP configuration integrates with our broader managed IT compliance program — we manage both your phones and your HIPAA obligations.

Yes. Multi-site VoIP is a core competency. We deploy unified phone systems across distributed operations — from 2-office professional firms to 15-warehouse logistics companies. Features include: unified dial plan with 4-digit extension dialing between sites, centralized call management and reporting, SD-WAN with QoS prioritizing voice traffic across sites, automatic failover if one site loses internet, overhead paging and intercom integration for warehouses, and dock door speaker systems. Every site sounds like it’s on the same floor.

You keep every phone number. We manage the entire number porting process — submitting the port request to your current carrier, tracking the port timeline (typically 5-15 business days), coordinating the cutover date, and verifying every number is active on the new system before disconnecting the old one. During the porting process, your phones continue working normally on the old system. We never port numbers until the new system is fully tested and ready.

For a single office (5-50 users): 2-3 weeks from assessment to go-live. For multi-site deployments: 3-6 weeks depending on number of locations and complexity. The timeline includes: Week 1 — network assessment, call flow design, number port initiation. Week 2-3 — phone deployment, configuration, CRM integration, QoS setup. Week 3-4 — staff training, parallel running, go-live. We offer same-day emergency deployment if your current system has catastrophically failed.