Chanel Hack 2025: Data Breach Impact and Response

In July 2025, luxury fashion giant Chanel confirmed a data breach tied to a Salesforce third-party service compromise. The incident exposed personal information of U.S. customers who had interacted with Chanel’s client care center, including names, emails, phone numbers, and mailing addresses. Fortunately, no financial data, passwords, or internal systems were affected. The attack was linked to the ShinyHunters group, which used social engineering and malicious Salesforce tools to exfiltrate data.

Salesforce Data Theft Campaign

Chanel Falls Victim to Sophisticated Salesforce Data Theft Campaign

Ravi Jain
Sophisticated data theft campaign by the ShinyHunters extortion group targeting Salesforce CRM systems, specifically highlighting the recent breach at Chanel. This ongoing series of attacks exploits social engineering tactics, like vishing, rather than technical vulnerabilities in Salesforce, to steal sensitive customer information such as names, emails, and addresses from high-profile companies, particularly in the luxury fashion industry. The article emphasizes the importance of robust security measures like multi-factor authentication and employee training to combat these human-centric cyber threats. Finally, it introduces Technijian, a managed IT services provider, as a resource offering comprehensive cybersecurity solutions, including CRM security specialization, employee training, and incident response, to help businesses protect against such advanced attacks. ... Read More