IT help desk impersonation is a growing cyber threat where attackers pose as support technicians to deceive employees into revealing sensitive information or granting system access. These scams often begin with a phone call, email, or chat that appears legitimate, leveraging urgency and authority to manipulate victims. Once trust is gained, the attacker may request login credentials, remote access, or the installation of malicious software. To counter this, businesses must educate staff on recognizing red flags, implement strict verification protocols, and limit access controls. Vigilance and awareness are key defenses against this subtle yet dangerous form of social engineering.
