My IT — Quarterly Business Review Metrics for Retail Leaders gives retail and ecommerce leaders and IT owners a practical framework for running a quarterly review that produces decisions rather than slides. This guide covers reviewing business changes, service performance, reliability and capacity, security and access, backup and continuity, lifecycle and financials, decision prioritization, and closing with accountability. Orange County retail businesses can use it to document current performance, assign accountable owners, prioritize gaps, coordinate store, ecommerce and technology teams, and connect findings to a realistic quarterly agenda. It also explains the failure patterns to avoid and how to repeat the review after changes to systems, vendors, personnel, policies, risks, or peak-season obligations. Use the agenda as an operating process rather than a one-time exercise. ... Read More