RAG Database for Microsoft 365 AI

RAG Databases 101: How to Build a Secure Knowledge Layer for AI in Microsoft 365

How to build a secure Retrieval-Augmented Generation (RAG) database specifically within the Microsoft 365 environment, detailing the architecture needed to enable intelligent and accurate AI responses using proprietary business data. It explains that RAG systems convert text into vector embeddings to allow AI models like Copilot to access internal documents while maintaining existing security permissions and mitigating issues like "hallucinations." The document outlines the technical components required, such as vector databases and appropriate chunking strategies, and emphasizes critical implementation factors like identity integration, data compliance, and performance optimization. Finally, the text transitions into a promotional section, describing how the company Technijian offers consulting and managed services to help organizations implement these complex, secure RAG solutions within their Microsoft 365 ecosystems. ... Read More
AI Integrations That Actually Work: Connecting Teams, 3CX, and Helpdesk for Instant Resolutions Make this sqaure image

AI Integrations That Actually Work: Connecting Teams, 3CX, and Helpdesk for Instant Resolutions

AI-powered workflow automation to connect three critical business systems: Microsoft Teams, the 3CX phone system, and various helpdesk systems. It asserts that traditional integrations fail due to disconnected data and manual handoffs, but AI-driven solutions introduce intelligent context awareness and predictive routing to streamline support operations. The text details how AI enhances each platform, such as enabling ticket creation directly from Teams and providing intelligent screen pops during 3CX calls. Finally, the document positions a company named Technijian as the expert partner for implementing these integrated solutions, promising significant reductions in ticket resolution time and improvements in customer satisfaction. ... Read More